A survey of GP patients taken before the COVID pandemic began, highlights that more patients in Hyndburn describe their experience of their GP practice as ‘good’ than the national average.
The results from the latest GP National Survey published last month show that on average 84% of those patients in Hyndburn who responded to the survey have described their overall experience of their GP practice as good compared to 83% nationally. In particular, 92% of patients said that they found it easy to get through to someone on the phone.
Other key findings which are either higher or on par with the national average include:
81% of patients said they were happy with the ‘helpfulness’ of reception staff. Just over 73% of patients across Hyndburn said they found their GP practice website easy to use. All patients who responded to the survey and were registered at Dill Hall Surgery found their GP’s website easy to use. 82% of patients were happy with the choice of appointment offered and 65% were satisfied with the type of appointment offered. 72% of patients agreed that they had had enough support from local services or organisations to manage their condition(s); and 63% said they were satisfied with the general practice appointment times offered.
Dr Fiona Ford, a GP at Richmond Medical Practice in Accrington and the Clinical Director of Hyndburn Central Primary Care Network, said:
“We are absolutely delighted with these overall very positive results which are down to everyone’s hard work in primary care. Whilst we recognise that we could do better in certain areas, this shows we are on the right track and indicates where we need to focus our efforts. Practices are working closely together to share best practice and support each other, enabling continuous improvement and development via the primary care networks.
“Health services continue to face increasing demand and challenges but I want to reassure all of our patients that the NHS is still here for you and it is important that people come forward when they need to access treatment and services. Whilst people may be accessing services a little differently, making more use of telephone and video consultations, we are still seeing patients face to face when necessary. We follow all of the national guidance and have strict infection controls in place to ensure that all patients and staff remain safe and infection free.“