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Blackburn with Darwen GP practice manager who puts ‘heart and soul’ into practice awarded top spot

Blackburn with Darwen GP practice manager who puts ‘heart and soul’ into practice awarded top spot

A Blackburn with Darwen GP practice manager has been awarded top spot in industry magazine Practice in Management list of the country’s most inspiring practice managers.

Ann Neville, practice manager at Darwen Healthcare has been in her role for just three years yet in that time has resolved major problems with patient access introducing more flexibility in appointment structures to meet patient needs, brought in a more practical system for home visits and created a risk register to give preventative advice to patients who might develop diabetes.

Working in a busy GP practice, Ann regularly overcomes a number of challenges including working within financial constraints and making sure there are enough appointments to meet patient demand, as well as occasionally dealing with patient complaints and staffing issues.

Ann said: “In our practice, I like to think that we go out of our way to help patients. I have put up posters explaining that I have an open-door policy and am quite happy to meet patients. If something’s not right, I want to do my best to put it right.

“I have put my heart and soul into the practice and I am excited about the future. We are continually trying to improve. I am really, really proud of our practice and working with an amazing team of clinical and non-clinical staff. Although I have some days when it is dreadful, there is no other job I would want to do. My GP partners are amazing, I don’t think I have ever worked for employers who are as committed to pushing people to go the extra mile and do something different. I think I am very lucky.

“I am especially grateful to the support that was provided to me by my practice manager colleagues in Blackburn with Darwen when I commenced in the role and of the on-going support we still provide to each other now.”

As well as being rated as an ‘outstanding’ practice by the Care Quality Commission, Ann and the practice were finalists in three categories in the prestigious General Practice Awards 2016; Practice Manager of the Year, Nursing Team of the Year, and Diabetes Team of the Year. These awards are dedicated to recognising, highlighting, and rewarding the hard work and innovation that gets carried out every day in surgeries up and down the UK in order to deliver the best possible care to patients.

You can read more about Ann and her work in the practice in an interview she gave Practice in Management at http://www.managementinpractice.com/editors-pick/i-have-put-my-heart-and-soul-practice