Ann Neville, a Blackburn with Darwen GP practice manager has been awarded Practice Manager of the Year 2017 at this year’s General Practice Awards held in London on 30 November 2017.
Ann is practice manager at Darwen Healthcare.
The General Practice Awards are designed to recognise, highlight, and reward the hard work and innovation that gets carried out every day in surgeries throughout the UK.
At the ceremony Ann was described as: “A practice manager who has developed systems and processes that allow safe working. She has upskilled and maximised their workforce resulting in improved staff morale and job satisfaction. They have seen an increase in patient outcomes and clinical indicators. Ann has worked hard to empower the practice to continue to audit practice performance by continually amending action plans to allow improvement.”
Ann said: “I feel honoured to have firstly been nominated, shortlisted and then absolutely delighted to have been selected as the winner of this award. I have to say that without the support of the whole practice team i.e. GP partners, GPs, trainees, advanced nurse practitioners, practice nurses, assistant practitioner, healthcare assistants, administration and reception staff I would not be able to do the job that I do and therefore this award is for them as well.
“I also feel it is important to say how proud I am to work in general practice in Blackburn with Darwen and highlight the amazing work that gets completed on a daily basis in the GP practices within our area. There are so many changes within general practice at the moment and it is an exciting time with many new roles starting to emerge such as clinical pharmacists and physician associates. We have in fact recruited our first physician associate who should commence in post mid-February 2018 and it will be interesting to see how these type of roles play their part in general practice.”
“On behalf of NHS Blackburn with Darwen Clinical Commissioning Group, Dr Malcolm Ridgway, Clinical Director of Quality and Effectiveness, said: “I’m delighted that Ann is receiving the recognition that she deserves, she is an innovative and hardworking practice manager and has moved the practice on enormously, with the Care Quality Commission rating them as “outstanding”.