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Blackburn with Darwen and East Lancashire GP practice patients give their GPs an overwhelming vote of confidence in latest national survey

Blackburn with Darwen and East Lancashire GP practice patients give their GPs an overwhelming vote of confidence in latest national survey

GPs and GP practice staff in Blackburn with Darwen and East Lancashire have been given a big thumbs up and vote of confidence from respondents to a national, independent survey organised by NHS England and IPSOS MORI.  A total of 8,557 people registered with GP practices in the area responded to the survey.

Of the 2, 721 Blackburn with Darwen residents who responded to the survey 92% said they felt involved in decisions about their care and treatment, 95% had confidence and trust in their healthcare professional and 93% said they felt their needs were met.

Of the 5,836 East Lancashire residents who responded to the survey 92% said they felt involved in decisions about their care and treatment, 95% had confidence and trust in their healthcare professional and 95% said they felt their needs were met.

Dr Mark Dziobon, Medical Director, Pennine Lancashire CCGs also provides patient care from his Burnley GP practice and has worked previously as a GP in Blackburn with Darwen. Dr Dziobon said:

“GP practices provide an amazing ‘free at the point of delivery’ service to people locally. Throughout the covid-19 pandemic GP practice staff have been brilliant responding to this horrendous pandemic and the needs of patients.  They responded incredibly well to ensure that people received the vaccination in large numbers, quickly and safely.

Every single member of each GP practice turns up every day, and provides a superb service even when I am sure for some during the pandemic it felt incredibly risky and scary.  Patients come first for primary care, and not only that but it’s clear from this survey that locally patients have exceptionally high levels of trust and confidence in their GP services.

Your local GP practice is an incredibly valuable community resource.  GP services are much valued and treasured by everyone and as such need to be used wisely by everyone, with understanding and courtesy. I am proud of the GP service in the area and I think everyone should be too”.

The GP Patient Survey 2021 was published in July 2021 and provides hard evidence about the experience that people have when using GP surgeries in Blackburn with Darwen and East Lancashire.  The survey asks people about their experience of healthcare services provided by GP surgeries, including access to GPs, making appointments, the quality of care received from GPs and practice nurses, satisfaction with opening hours and out-of-hours NHS services.

The majority of the total of 8, 557  people who responded across Pennine Lancashire are positive about their GP care. Almost 83% in Blackburn with Darwen and 82% in East Lancashire rated their overall experience of their GP surgery as good or very good.

Around nine in 10 respondents said they found the receptionist at their GP practice helpful (89% in both Blackburn with Darwen and East Lancashire, which mirrors the national  average of 89%).

In making a GP appointment, 69% of Blackburn with Darwen and 66% of East Lancashire survey respondents said they had a good experience of making an appointment, which mirrors the national average of 69%.

There has also been a marked improvement in the awareness of online GP services. More patients said they are aware of how to access online GP services (such as booking  appointments, ordering repeat prescriptions and gaining access to medical records . Overall ease and awareness of access to online services was 75% for Blackburn with Darwen and East Lancashire respondents. This is the same as the figure nationally.

Getting through on the phone to the GP practice saw the majority of respondents rating the experience as a good one – 68% in Blackburn with Darwen, and 66% in East Lancashire appointment, said they had a good experience of making an appointment, which mirrors the national average of 68%.

Key Findings:

Blackburn with Darwen GP practices East Lancashire GP Practices
84% (83% nationally) described the overall experience of their GP surgery as good. 82% (83% nationally) described the overall experience of their GP surgery as good.
68% (68% nationally) said it was easy to get through to someone on the phone. 66% (68% nationally) said it was easy to get through to someone on the phone – down four per cent.
89% (89% nationally) found GP receptionists helpful 87% (89% nationally) found GP receptionists helpful
75% (75% nationally found it easy to access GP services online 75% (75% nationally found it easy to access GP services online
73% (71% nationally) of patients rated their overall experience of making an appointment as good 69% (71% nationally) of patients rated their overall experience of making an appointment as good
77% (82% nationally) said they were satisfied with the general practice appointment times available to them 80% (82% nationally) said they were satisfied with the general practice appointment times available to them
89% said their healthcare professional was good at listening to them, 88% said they gave them enough time and 88% said they were treated with care and concern. 89% said their healthcare professional was good at listening to them, 88% said they gave them enough time and 88% said they were treated with care and concern.
During their last general practice appointment, 92% said they felt involved in decisions about their care and treatment, 95% had confidence and trust in their healthcare professional and 93% said they felt their needs were met. During their last general practice appointment, 92% said they felt involved in decisions about their care and treatment, 95% had confidence and trust in their healthcare professional and 95% said they felt their needs were met.
During their last general practice appointment, 95% had confidence and trust in their healthcare professional During their last general practice appointment, 95% had confidence and trust in their healthcare professional
During their last general practice appointment, 93% said they felt their needs were met. During their last general practice appointment, 95% said they felt their needs were met.

The full survey results are available at : https://gp-patient.co.uk/