How we involve patients and the public
As a CCG we are committed to involving patients and the public in every aspect of the work we do. The CCG’s constitution sets out how we involve the public in the work of the CCG and our vision, values and objectives are clear that patients and the public are central to our work and our success.
Our ambition is that the local health services we commission will characteristically demonstrate:
- Excellent patient experience is the norm;
- Patients, the public (and clinicians) are able to access the information they need, know what services are available, and where and when and how to use them;
- Patients and communities are even more engaged in local health systems, and are better able to play a role as co-producers of their health and well-being
Our principles include the key principle that “Patients are at the heart of what we do”.
Our Communication and Engagement Strategic Objectives have been agreed by the CCG Governing Body; they seek to support the fundamental principle of not only the involvement of patients, but the co-production of health services with patients and the public. This underlines our ethos of ‘no decision about me, without me’ in patient care and ultimately how we work.
The NHS Constitution
Our Governing Body oversees and ensures that we meet our obligations regarding the NHS Constitution. For the first time in the history of the NHS, the constitution brings together in one place details of what staff, patients and the public can expect from the NHS. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly.
The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.
For more information about the NHS Constitution and your rights as an NHS patient, visit the Gov.UK website: https://www.gov.uk/government/publications/the-nhs-constitution-for-england
Our constitution describes how we work and defines how we work. We describe how we support patient and public involvement in the constitution and here we set out these details below:
5.1.2. Meet the public sector equality duty by:
a) putting the patient at the heart of what we do; through effective engagement and involvement of local people in decision making, buying health care to meet local needs, involving local people in recruiting to CCG posts, showing improved health outcomes for those in protected groups.
b) ensuring that all the policies and practices implemented by the CCG or on behalf of the CCG have been informed by decisions based on equality analysis and assessment of impact that has identified if there are any effects on people; specifically with protected characteristics; within our community who may use our services or on the people we employ in line with the Equality Act 2010.
c) the adoption of the NHS Equality Delivery System by which the CCG aims to demonstrate to the people we serve how we are meeting the three aims of the Equality Duty.
In discharging its functions the group will:
5.2.1. Make arrangements to secure public involvement in the planning, development and consideration of proposals for changes and decisions affecting the operation of commissioning arrangements by:
a) commissioning a comprehensive patient and public engagement programme which is tailored to specific audiences and will utilise a range of participatory methods
5.2.7. Promote the involvement of patients, their carers and representatives in decisions about their healthcare by:
a) Co-designing and co-delivery of health programmes (working in partnership with patients and the local community to secure the best care for them).
b) Inclusion of patient and public opinions, views, experiences and suggestions in the Integrated Needs Assessment.
Our Governing Body
The CCG is a membership organisation. Our CCG members – the group of local general practices known as our Council of Members – have delegated responsibility to our Governing Body that ensures we operate efficiently and act in the best interests of the population we serve.
The Governing Body also ensures that we comply with the seven Nolan Principles of Public Life of which the CCG follows. These are:
Governing Body papers
Our Governing Body papers (agendas and supporting papers) describe how we report and scrutinise the work of the CCG, and our partners and health care providers. It includes information on the finances and the performance of health services. You can find the agendas, and papers on our website.
The Governing Body obtains assurance about public and patient involvement and related activity. We include a checklist on the front of all of our Governing Body papers that ensures that not only an equality impact assessment is undertaken but also that patient and public involvement is undertaken where it needs to be.
Alongside this we have regular reports which talk about the work we are doing to engage, involve and co-produce the work of the CCG with the public and patients – an example is here: Communications and Engagement Report Dec 2018
Our Governing Body meets bi-monthly in public and patients and the public are welcome to attend. If you have any questions to put to the Governing Body, please forward these in advance and by 5pm on the Monday prior to the meeting to firstname.lastname@example.org or telephone 01254 282000.
Patient Stories to the Governing Body
The CCG listens to patient stories. Each and every one of these stories is powerful and instructive, helping us to understand the experiences of people who live with health problems. Sometimes their experiences of health services that we commission is excellent, and sometimes it is clear we need to do more to improve services.
We present the most recent stories here along with an explanation as to how by patients sharing their stories, they and we have made a difference. Some of our stories are presented here anonymously although others are happy to share their experiences. At the Governing Body we don’t just hear from people face to face, we have also received written accounts as well as films.
If you are interested in sharing your story with us in any way, shape or form – please contact us at email@example.com or phone us on 01282 644753 and ask to speak to David in the first instance.
Other CCG committees
Engagement Oversight Group
The Engagement Oversight Group meetings are led by the Chair of the CCG. The group receives reports on all proposed engagements and consultations on campaigns, service re-design or commissioning intentions; evaluation reports are also presented, discussed and approved.
The group is attended by representatives from the Blackburn with Darwen Healthwatch, Patient Participation Groups (PPG) and the CCG’s Clinical Engagement lead to ensure it is inclusive and that “seldom heard” groups are represented.
Details of the engagement reports are included in a quarterly Communication and Engagement Report which is presented to the governing body and published on the CCG’s website.
Primary Care Committee
The CCG was approved to take on delegated responsibility for NHS England specified general medical care (Primary Care) commissioning functions from 1 April 2015. The Primary Care Commissioning Committee functions as a corporate decision-making body for the management of the delegated functions and is a Sub Committee of the Governing Body. The Primary Care Committee meets on a bi-monthly basis in public and all meetings are held at Blackburn Central Library.
Much of the Primary Care Committee’s agenda is taken up concerning GP practice matters, and support to primary care. As a CCG we have worked closely with Patient Participation Groups (PPGs) to ensure that the voice of patients is heard and considered carefully and in some depth.
You can find the agenda and papers for the Primary Care Commissioning Committee on our website.
Members of the public are welcome to attend, however we do ask that any questions are submitted in accordance with the following protocol.