NHS Blackburn with Darwen CCG

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Engagement Methods

We use a range of methods to engage with people — have a look at the types of engagement that we do, and also that you can get involved in.

If you would like further information about this work go to our contacts page to find out how to get in touch.

  • Patient Participation Groups – join your GP practice PPG and contribute your views to improve health services — we often attend PPGs to hear the views of members.
  • Citizen Panel – you can join our membership scheme and help us to develop and improve local services
  • You can join specific commissioning groups such as the audiology procurementcancer network, or work on co-production on a specific project
  • Connect – you can feedback via Connect
  • Attend the Governing Body – let us know if you want to come along
  • We use a method called Co-production — this is where we work with patients and the public to jointly create new services — the latest falls awareness campaign is a great examples of this.
  • We can visit you or a group you are part of – we visited groups for the Pennine Plan
  • We conduct surveys (online and using paper and post) – an example of this is the survey on medicines no longer routinely prescribed
  • We interview people face to face
  • We speak to people over the phone (phone surveys)
  • We work with people to do what we call peer to peer or community research – Children and Young PeopleGypsy Romany and Travellers and BME communities
  • We conduct something called Appreciative Inquiry where we explore your views in an open discussion — an example of this is our urgent care engagement
  • We run focus groups — these are small groups of people who use each others insights and views to spark new observations or ideas
  • We use technology to engage such as LearnLive as we now do following our engagement with over 800 children and young people.
  • We also host events and public meetings.

There are many techniques and each time we consider engagement we think about the best way to reach people and obtain their views. We are always keen to try new methods and ideas.

We always welcome comments from members of our community about our engagement methods and our reports. You can do this by contacting us with your feedback by email at bwdandeast.lancscomms@nhs.net or by telephone at 01282 644627.