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Do you know what to do in a power cut?

Do you know what to do in a power cut?

Get Ready for Winter

Do you know what to do in a power cut?

When it comes to a power cut many people don’t know what to do or who to contact.

Many wrongly turn to their supplier (the company they pay their bill to) instead of getting in touch with their local electricity distributor – the people responsible for their local electricity network.

It’s the job of your local electricity distributor to deliver a safe and reliable supply of electricity to your home 24 hours a day. They do this through their extensive network of overhead lines, underground cables and substations.

With winter underway, bringing with it the increased risk of severe weather that can cause damage to the electricity network, the three electricity distributors which serve the North of England have teamed up to help ensure local people know who to contact and are prepared if they do have a power cut.

Electricity North West, Northern Powergrid and SP Energy Networks are recommending that people take five minutes to make sure they know who operates their local electricity network. You can check out the map below or find out by clicking here and then type in your postcode.


If you do ever have a power cut your local electricity distributor will be there for you 24/7.  Whether you prefer going online, using social media or speaking to someone in person, they are ready to ensure that you get the information and support you need.

To ensure you’re ready it’s worth taking the time to bookmark your electricity distributor’s website details to your mobile device, follow them on social media and note down or save their contact details to your phone.

It’s also worth a quick visit to your local electricity distributor’s website, where you’ll find a range of helpful advice – including videos and leaflets – explaining what to do in a power cut, how to report and get updates about a power cut and what to do if your property is at risk or has been flooded.

Electricity North West
Tel: 0800 195 4141
Postcode search

Here’s some top tips so you can be ready if you have a power cut this winter:

How to prepare for a power cut

Please note that a small minority of properties will be connected to the electricity network of an independent network operator. If you are unsure – check online.

  • keep a torch, preferably wind up, handy – they’re much safer than candles
  • make sure you and your vulnerable relatives/neighbours have a charged mobile phone with important numbers, including your network operator’s contact details, easily accessible in case help is needed
  • bookmark your network operator’s website on your mobile devices and follow them on social media
  • keep fridges and freezers closed as they will normally stay cold for many hours
  • ensure you have a good supply of warm clothing and blankets in stock
  • fill a vacuum flask and a hot water bottle
  • ensure you have food and drink in your home that does not require electricity to heat or prepare it
  • regularly back-up work on your computer
  • remember many modern cordless phones won’t work without electricity – have at least one which doesn’t run off the mains supply, i.e. analogue telephone or mobile

Need a little extra help in a power cut?

Do you, or someone you know, need extra support during a power cut?

We understand that a power cut can be extremely inconvenient for our customers, but for some people it is so much more than that.

You may rely on medical equipment, such as a Home Kidney Dialysis Machine or Oxygen Concentrator, have a medical condition that restricts your ability to move, or perhaps are recovering from a serious operation or illness which means even a short power cut could impact on your health or well-being.

Your local electricity distributor has a Priority Services Register so it can provide additional support to customers who need it the most.

You might want to consider registering yourself, a family member or a friend, if you feel extra support in a power cut would help:

  • You may require alternative methods of communication if you are hearing or sight impaired. There may also be other reasons that you need us to communicate with you in a different way; for example, English may not be your first language.
  • You may need additional advice and support if you are elderly, have young children or customers whose household is in fuel poverty, as you may find a power cut more difficult to deal with.

When you join our Priority Services Register, you’ll receive a range of benefits in the event of a power cut:

  • Our teams will keep in contact with you throughout your power cut, to ensure that you are okay and keep you updated.
  • In some circumstances we can arrange for further help and assistance during longer power cuts. All three networks operators have partnerships with external agencies, such as the British Red Cross, who may be able to provide extra support and an emergency pack containing some essential items to keep you comfortable.

To register yourself, or someone you know, and find out more information, please contact your local power operator using the contact details below.

Electricity North West Limited,
Priority Service Customers,
PO Box 218,

Tel: 0800 195 4141