As with many services the national diabetes prevention programme face to face sessions with patients have now ceased until further notice. We wanted to let you know that we have been working with provider, Ingeus, to ensure the programme can continue and patients do not miss out. This has included some negotiations with NHS England and the Healthier You programme to ensure the options given to patients are suitable and provide the best outcomes.
Any patients currently on the programme have been contacted and notified that the face to face sessions have been stopped. These patients have been given the option of continuing with the programme using a virtual ‘remote’ platform. This platform uses video conferencing to run the sessions as they would be if they were face to face but tailored to work in a virtual way. If a patient accepts this offer they are called beforehand by course leaders and talked through the process of accessing the virtual sessions. This option gives the patient the benefit of still being able to take part in group discussions and taking inspiration from their peers.
If the patient does not wish to take this option they are then offered the opportunity to pause the Programme until face to face sessions resume. They will then be contacted by course leaders on a monthly basis to keep them engaged and when face to face sessions are started they will continue straight away.
Any patients yet to start on the programme or patients that you subsequently identify as eligible and refer will be contacted and given the option to access the Programme virtually as described above, offered access to a Digital Programme or offered the choice of pausing commencement until face to face sessions resume. They will be encouraged to take up the virtual programme so they still have the benefit of engaging with a group and are not waiting for too long.