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Pennine is top for involving people in how they commission their services, according to national independent survey

Pennine is top for involving people in how they commission their services, according to national independent survey

Pennine is top for involving people in how they commission their services, according to national independent survey

Blackburn with Darwen and East Lancashire Clinical Commissioning Groups (CCGs) have come top in the region in a national survey on how they engage with their stakeholders.

Pennine Lancashire, which includes the two CCGs, had the highest rating across Lancashire and South Cumbria in the annual independent 360° stakeholder survey and was higher than the national average.

Blackburn with Darwen came top in seven of the ten categories for the whole region and East Lancashire was in the top four in all categories.

Conducted by Ipsos MORI and commissioned by NHS England, the survey allows a range of key stakeholders to provide feedback on working relationships with their constituent CCG including Commissioning Support Units, Health Education England, lower tier local authorities, MPs, private providers, Public Health England, local care homes, GP out-of-hours providers and others.

It focuses on the views of stakeholders concerning the CCGs overall engagement, commissioning services, leadership of the CCG, monitoring and reviewing services, and plans and priorities

The results can be used to support the CCGs’ ongoing development and feed into improvement and assessment conversations with NHS England.

Blackburn with Darwen CCG came top in:

  • Improving health outcomes for its population;
  • Effectiveness at reducing health inequalities;
  • Effectiveness at improving the quality of the local health services;
  • The CCG involves the right individuals and organisations when commissioning/decommissioning services;
  • The CCG asks the right questions at the right time, when commissioning/decommissioning services;
  • The CCG engages effectively with patients and the public, including those groups within the local population who are at risk of experiencing poorer health outcomes when commissioning/decommissioning services;
  • The CCG demonstrates that it has considered the views of patients and the public, including those groups which experience poorer health outcomes and /or barriers to accessing health and care when it is commissioning/decommissioning services;

East Lancashire was consistently either third or fourth across every category, meaning the two CCGs combined scores made Pennine the best performing area across Lancashire and South Cumbria.

Chair of Blackburn with Darwen CCG Graham Burgess said: “The results for the two CCGs are outstanding and shows that we are staying true to our commitment to engage, listen and act on what our stakeholders tell us and involve them in all aspects of what we do, particularly during a time of great change in the NHS landscape.

Blackburn with Darwen has achieved an excellent response across the board and although the survey will not be held next year as many CCGs are changing the way they work together so there is no point surveying individual orgnisations any more, we are committed to continuing to engage and keep patients at the heart of all the services tat we commission.”

Chair of East Lancashire Richard Robinson added: “Pennine Lancashire has a strong history of engagement with the public, stakeholders and other organisations and these results are evidence of that.

East Lancashire CCG has a strong relationship with its Patient Partners, an involvement scheme for people who are interested in sharing their views and experiences to help to develop and improve services locally, and its Patient Participation Groups, which are groups of patients registered with a GP practice who are interested in improving the health and wellbeing of their populations and who work in partnership with their host GP practice to support it. We regularly engage and involve them in all our commissioning decisions and helping to shape services for our patients today and tomorrow.”

List of the results:

Overall, how would you rate the effectiveness of your working relationship with the CCG?”

  • Respondents rated Blackburn with Darwen and East Lancashire CCGs highly – with 97% for Blackburn with Darwen and 91% for East Lancashire rating their relationship as “very good/fairly good”.
  • Both CCGs were above the national average for scoring “very good/fairly good”.
  • Blackburn with Darwen was rated 2nd highest, and East Lancashire 3rd highest in the Healthier Lancashire ICS.
  • Pennine Lancashire had the highest rating in the ICS area.

Overall, how would you rate the CCG’s effectiveness as a local system leader, ie, as a part of an integrated care system (ICS) partnership?”

  • Respondents rated Blackburn with Darwen and East Lancashire CCGs highly – with 86% for Blackburn with Darwen and 78% for East Lancashire the CCGs effectiveness as a system leader as “very good/fairly good”.
  • Both CCGs were above the national average for scoring “very good/fairly good”.
  • Blackburn with Darwen was rated 2nd highest, and East Lancashire 4th highest in the Healthier Lancashire ICS.
  • Pennine Lancashire had the highest rating in the ICS area.

The CCG considers the benefits to the whole health and care system, when taking a decision”

  • Over 90% of respondents rated Blackburn with Darwen as “very good/fairly good” and over 80% of respondents rated East Lancashire as “very good/fairly good”.
  • BwD was higher than the national and the ICS average, while respondents rated East Lancashire the same as the national average and slightly lower than the ICS average.
  • Blackburn with Darwen was rated 2nd highest, and East Lancashire 4th highest in the Healthier Lancashire ICS.
  • Pennine Lancashire had the highest rating in the ICS area.

 “The CCG actively avoids passing on problems to another system partner”

  • 77% of respondents rated Blackburn with Darwen as “very good/fairly good” and 72% of respondents rated East Lancashire as “very good/fairly good”.
  • Both CCGs were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated 3rd highest, and East Lancashire 5th highest in the Healthier Lancashire ICS.
  • The Fylde Coast system has the highest rating for this question, followed by Pennine Lancashire.

The CCG works collaboratively with other system partners on the vision to improve the future health of the population of the whole system”

  • 1% of respondents rated Blackburn with Darwen as “very good/fairly good” and 87% of respondents rated East Lancashire as “very good/fairly good”.
  • Both CCGs were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated 2nd highest, and East Lancashire 4th highest in the Healthier Lancashire ICS.
  • The Pennine system has the highest rating for this question.

Improving health outcomes for its population”

  • 95% of respondents rated Blackburn with Darwen as “very good/fairly good” and 86% of respondents rated East Lancashire as “very good/fairly good”.
  • Both CCGs were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS.
  • The Pennine system has the highest rating for this question.

Effectiveness at reducing health inequalities”  

  • 83% of respondents rated Blackburn with Darwen as “very good/fairly good” and 72% of respondents rated East Lancashire as “very good/fairly good”.
  • Both CCGs were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS.
  • The Pennine system has the highest rating for this question.

Effectiveness at improving the quality of the local health services”

  • 94% of respondents rated Blackburn with Darwen as “very good/fairly good” and 82% of respondents rated East Lancashire as “very good/fairly good”.
  • Both CCGs were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS.
  • The Pennine system has the highest rating for this question.

Effectiveness at delivering value for money”  

  • 93% of respondents rated Blackburn with Darwen as “very good/fairly good” and 72% of respondents rated East Lancashire as “very good/fairly good”.
  • Both CCGs were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS.
  • The Pennine system has the highest rating for this question.

 “Effectiveness at delivering value for money”

  • 93% of respondents rated Blackburn with Darwen as “very good/fairly good” and 72% of respondents rated East Lancashire as “very good/fairly good”.
  • Both CCGs were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS. .
  • The Pennine system has the highest rating for this question.

The CCG involves the right individuals and organisations when commissioning/decommissioning services”

  • 80% of respondents rated Blackburn with Darwen as “very good/fairly good” and 61% of respondents rated East Lancashire as “very good/fairly good”.
  • Blackburn with Darwen was rated higher than the national and the ICS average. East Lancashire was rated 6th and thus lower than the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS.
  • The Fylde Coast system was rated the highest, followed by Morecambe Bay. The Pennine system has the 3rd highest rating for this question.

The CCG asks the right questions at the right time, when commissioning/decommissioning services”

 

  • 68% of respondents rated Blackburn with Darwen as “very good/fairly good” and 63% of respondents rated East Lancashire as “very good/fairly good”.
  • Blackburn with Darwen and East Lancashire were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS.
  • The Pennine system was rated the highest for this question.

The CCG engages effectively with patients and the public, including those groups within the local population who are at risk of experiencing poorer health outcomes when commissioning/decommissioning services”

  • 80% of respondents rated Blackburn with Darwen as “very good/fairly good” and 75% of respondents rated East Lancashire as “very good/fairly good”.
  • Blackburn with Darwen and East Lancashire were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 3rd highest in the Healthier Lancashire ICS.
  • The Pennine system was rated the highest for this question.

 “The CCG demonstrates that it has considered the views of patients and the public, including those groups which experience poorer health outcomes and /or barriers to accessing health and care when it is  commissioning/decommissioning services”

  • 3% of respondents rated Blackburn with Darwen as “very good/fairly good” and 70% of respondents rated East Lancashire as “very good/fairly good”.
  • Blackburn with Darwen and East Lancashire were rated higher than the national and the ICS average.
  • Blackburn with Darwen was rated the highest, and East Lancashire was rated 4th highest in the Healthier Lancashire ICS. .
  • The Pennine system was rated the highest for this question.