NHS Blackburn with Darwen CCG

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Our pledge to keep you informed

Our pledge to keep you informed

Keeping you involved and informed

Blackburn with Darwen CCG has set out its commitment to involving local people in commissioning local services in its Communications and Engagement Strategy 2013/14

Patient and public engagement and involvement is vital in building effective local health care. That’s why we are committed to keeping you involved in local service development. We pledge to listen to you and involve you from the outset in our work commissioning (buying) local health services. This will help to shape the best quality services and benefit the whole community.

You tell us

Get us involved, so we will…

  • Get us involved Involve you in developments through consultation.
  • Involve community and lay people on our Governing Body.
  • Invite your views and respond to them in a timely way.
  • Measure, monitor and improve the quality of services using your feedback.
  • Use the knowledge, expertise and experience of your local GPs.
  • Regularly meet your locally appointed representatives.

Let us know what you are doing, so we will…

  • Explain and clarify our plans, intentions and activities.
  • Hold regular Governing Body meetings in public.
  • Provide information in a variety of ways – our CCG website, social media and the media, and regular meetings with your local representatives.

Tell us how our services are performing, so we will…

  • Be open and transparent about resources and performance.
  • Report back on performance against national and local standards.

Make information easy to understand, so we will…

  • Ensure all materials are written in plain English.
  • Reach all audiences, e.g. using the potential of communications technology to reach people with different

Let us know our rights as service users, so we will…

  • Support patient choice.

Our pledges are now enshrined in our new Communications and Engagement Strategy available on our website.

Our aims

At Blackburn with Darwen Clinical Commissioning Group (CCG) we commission (buy) a range of local community health and hospital services on your behalf.

We are run by GPs in 29 practices across our locality area which covers the same footprint as Blackburn with Darwen Borough Council.

A GP representative from each practice sits on our CCG ‘Clinical Senate’ which meets regularly to ensure local GPs’ views are included in CCG decision-making.

As a CCG we aim to:

  • Improve local health and wellbeing and health outcomes;
  • Provide the right care, in the right place, at the right time, by the right people;
  • Work more effectively with health and social care partners to secure high-quality integrated services;
  • Promote and encourage better health, enabling patients to better manage their own conditions;
  • Support patient choice in health care; and
  • Reduce preventable and unjust health inequalities.